Frequently Asked Questions
What kind of products do you offer?
We offer a wide range of high-quality fitness products, including strength-training equipment, gym accessories, smart fitness gadgets, and recovery tools. All items are carefully selected to support your workout, mobility, and healthy lifestyle.
Are your products suitable for beginners?
Absolutely. Our catalog includes items for all fitness levels — from beginners starting their fitness journey to advanced athletes looking to upgrade their training setup.
How long does shipping take?
Shipping times vary depending on your location and the product.
Typical delivery time is:
- 3–10 business days for most orders.
- Remote areas may take slightly longer.
We always aim to deliver your items as fast as possible.
Do you offer international shipping?
Yes, we ship to most countries worldwide.
If your location is available at checkout, it means we can deliver to you.
What if I receive a damaged or faulty item?
If your item arrives damaged or defective, contact us within7 days of receiving itwith photos or a short video.
We will arrange areplacement or refundas quickly as possible.
What is your return policy?
We accept returns on unused, unopened items within14 days of delivery.
To start a return, simply contact our support team with your order number.
How can I cancel or change my order?
If your order has not been shipped yet, we can help modify or cancel it.
Please contact usas soon as possiblewith your order details.
What payment methods do you accept?
We accept all major payment methods:
- Credit & Debit Cards
- PayPal
- Apple Pay / Google Pay (when available)
- Secure checkout options
All payments are processed safely with encrypted technology.
Are my payment details secure?
Yes. We use advanced SSL encryption and secure payment processors so your information is always protected.
Do you offer warranties on products?
Some items include manufacturer warranties.
If a product includes a warranty, you’ll see it listed in the product description.
How can I contact customer support?
You can reach our support team anytime through:
- Phone: 0562402412
- Email: Support@diyetvesaglik.com
We aim to reply to all messages within 24 hours.
Do you restock sold-out products?
Yes. Popular items are restocked regularly.
If something is out of stock, check back soon or contact us for availability updates.
Can I use discount codes?
Yes! If you have a discount code, enter it during checkout.
We also run seasonal promotions — stay tuned for updates.